Terms & Conditions

Confirmation of Service

Provisional bookings may be made by telephone but mustbe confirmed in writing. Confirmation can be given email to This email address is being protected from spambots. You need JavaScript enabled to view it.within 48 hours. If you are representing a company an email address clearly attached to the company requesting training should be used. Alternately confirmation can be made by sending the Training & Consultancy Booking Form. Post to, Graham Mason Driver Training 207 Woolaston Avenue, Lakeside, Cardiff, CF23 6EX within 10 working days.  



Graham Mason Driver Training/Graham Mason Training Services reserves the right to cancel or alter the dates, venue and the trainer providing the service. In the event of cancellation, bookings will normally be transferred to the next available date unless the client specifically requests otherwise. If a booking is cancelled or transferred to a different date by the client, the following fees will be payable:

NOTICE GIVEN                                                            CHARGES

More than 14 days                                                       No charge

7 – 14 days                                                                50% charge

0 – 7 days                                                                  100% charge

Where company contracts are cancelled or postponed, all costs associated with the contract and incurred by Graham Mason Driver Training/Graham Mason Training Services will be charged to the client. Telephone cancellations can be accepted but mustbe confirmed immediately in writing (by post or e-mail). Notice of cancellation for calculation of above charges will be taken as the date of receipt of written confirmation.



Payment as agreed on the quotation letter (or email) can be by BACS, Credit Card or cheque funds will need to be cleared with us 7 days before the training day. Invoicing of training can be provided but will need agreement at the time of booking and is only available to reputable companies. Invoice amounts will become due 14 days from the date of invoice unless other terms are requested and agreed with us in writing.


All amounts are assuming that training will be given in a vehicle provided by you that is roadworthy, correctly licensed, insured and fit for purpose. Any training that is delayed or terminated due to a defective vehicle being provided will be charged at the full rate applicable to the session duration.



The person responsible for the booking shall ensure that all participants are correctly licensed to drive the class of vehicle concerned and will present a valid drivers licence, certificate of insurance and current MOT (if applicable) for inspection by the trainer on the day of training. If upon arrival for the session the trainer deems that the participant is unfit to drive then the session will be terminated and the company/individual requesting training will be liable for payment of the entire agreed fee.


Minibus Driver Awareness Scheme DIA Driving Standards Agency, Apporoved Driving Instructor (Car) AiRSO, Working for Safety on the Road RoSPA Advanced Drivers AND RIDERS Think Road Saftey